Categories
techonology

Create a service desk ticketing system with sharepoint

Alex joseph is a digital marketing strategist with explicit knowledge in content marketing and microsoft technologies. Alex’s theory is to make businesses achieve success with modern solutions and smart exploitation of resources. The discussion board list views are javascript based, there is a ton of javascript and we will override only part of javascript functions.

Your question will be directed to the sharepoint team, and they will provide assistance. Go back to the help desk any time and use your campus connect login to get updates on the status of your request. From here you can edit or delete your tickets, as well as see any changes made by admins to their “status” and “assigned to” fields. Speaking of admins, let’s take a look at the app from their side. While their list of tickets looks very much the same , they get a lot more editing power than a user with the ability to update “status”, “percent complete”, and “assigned to” . Help desk plus is simple, customizable, sharepoint hosted help desk software, that ensures your organization can handle every issue properly.

The email includes basic information about the event, as well as a link to view the ticket info in sharepoint. Help desk software programs or customer care solutions come with a huge price tag. This is not affordable for most small businesses and some enterprises even consider this as an excess expense.

Steadypoint gives us the ability to implement a one for all helpdesk utility. It is clean, it is easy to use, it is complex, yet easy enough to get you going fast. It really gets even easier when you have a good support agent working with you along the way. Since computers and software will always break and end-users will always need professional assistance, a ticketing system should always be present. Therefore, find a place in your intranet that is expected to have a happy, long life and place it in an area that is intuitive for both end-users and administrative it staff.

Extensive customization & integration capabilities that allow for adapting a ticketing system to a customer’s business needs. Building a knowledge base to address the most repetitive issues. SharePoint ticketing system Type a – easy customization, it doesn’t require much time (around hours/feature) and effort. However, it requires more technical skills than that of an admin who handles the configuration of out-of-the-box features of sharepoint. If a ticket requires a second look, possibly because an issue that was assumed fixed was not solved, or because an issue resurfaced, helpdesk allows you to re-open tickets.

The office 365 helpdesk ticketing system is quick and easy to set up. The office 365 ticket system works efficiently with sharepoint 2013, sharepoint 2016, and sharepoint online and leverages the enterprise business features of sharepoint. The intuitive internal sharepoint helpdesk ticketing system from office 365 to manage all your employee’s requests. You will, of course, need to set proper security for you helpdesk list.

An integrated power bi dashboard provides visibility to management. Which columns will be created as choice columns and which will be text columns? In my example, ‘priority’, ‘category’, and ‘status’ are choices because I leverage these columns for creating custom views and want standardization for reviewing and filtering. As with any project, ensure that all requirements have been gathered well in advance to building. Correcting issues for this project won’t be the end of the world but it’s best to have a clear idea of which fields to include in this workflow ahead of time. The global employee microsoft 365 helpdesk ticketing system, solution for sharepoint and office 365.

Leave a Reply

Your email address will not be published. Required fields are marked *